Refund policy

Returns, Refunds & Exchanges

At GLIMVERE, we want you to be happy with what you find. Because many of our pieces are old stock, one-of-a-kind finds, or items with a naturally time-worn character, we encourage you to carefully review the product photos and description before placing your order.

Returns

We accept eligible returns requested within 14 days of delivery.

To be eligible for a return:

The item must be unworn and in its original condition.
The item must not have been altered, repaired, resized, or damaged after delivery.
All original packaging, tags, or included components should be returned when applicable.
The item must be returned within the applicable return period.

To start a return, please contact us at glimvere@gmail.com with your order number and the reason for your return.

We will provide return instructions after reviewing your request.

Return Shipping

Unless an item arrives damaged, incorrect, or materially different from its description, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a tracked shipping service when returning an item. GLIMVERE is not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

Condition & Imperfections

Many GLIMVERE pieces are old stock, deadstock, pre-owned, or vintage-inspired rather than newly manufactured fine jewelry.

Some pieces may have minor signs of age, storage, handling, or previous display, such as:

Minor scratches
Slight discoloration or fading
Small imperfections
Variations in finish
Natural variation in stones or decorative materials

When an imperfection is significant or affects the appearance or function of a piece, we aim to disclose it in the product description or photographs.

Please read the individual listing carefully before purchasing.

Final Sale Items

Items specifically marked FINAL SALE are not eligible for return or exchange except where required by applicable law, or where the item arrives damaged, incorrect, or materially different from its description.

Sale, clearance, mystery, and specially discounted items may also be designated as final sale where clearly stated on the product page.

Exchanges

Because many GLIMVERE pieces are limited, one-of-a-kind, or available in very small quantities, we generally do not offer direct exchanges.

If you would like a different item, you may return the eligible item and place a new order.

Questions about a return?